CASS Mental Health Services

It is ok not to be okay.

In any year in Australia, around one in five people aged 16-85 will experience a mental health disorder. The pandemic has further deepened this crisis.

The Australian government has progressively been responding to the mental health needs of Australians. But sadly, many people in the CALD community find it difficult to talk openly about their mental health. Language barrier and cultural concern may keep them from seeking help to manage their mental illness.

As a dedicated community organization, CASS Care takes up the initiative to respond to the needs of mental health services for people of the CALD community by the establishment of H-Line Non-Crisis Hotline with its own limited resources.

H-Line Non-Crisis Hotline

Feeling nervous? Anxious? Stressed or frustrated? CALL US NOW

(02) 9063 8888

We speak Mandarin and Cantonese
Fully anonymous, we won’t ask you to provide any personal information

A free Chinese Non-Crisis Hotline

- Listening to Your Heart

We operate from
10am to 2pm
Every Sunday, Monday & Tuesday
(excluding public holidays)

Download H-Line Brochure

Other Mental Help Services

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As a continued effort of the EnCOMPASS Multicultural Aged Care Connector Program, CASS Care is proud to offer CASS Aged Care Connect Assistance (CACCA), to help culturally and linguistically diverse (CALD) seniors navigate the My Aged Care.

Many older people from migrant backgrounds struggle with the complexity of the aged care system and cannot access the services they need. Our CACCA connectors can provide FREE personalised one-to-one support.

Find out more

More about CASS H-Line Non-Crisis Hotline

It is ok not to be okay.

In any year in Australia, around one in five people aged 16-85 will experience a mental health disorder. The pandemic has further deepened this crisis.

CASS Care takes up the initiative to respond to the needs of mental health services

H-Line – the ONLY Chinese Non-Crisis Hotline in NSW starts in November 2021

The hotline provides an opportunity for people in the Chinese community to seek support, which is tailored to meet their language and cultural needs and lower their overall stress and anxiety. In addition, H-Line will also serve as an information hub, helping people to address their mental health issues at an early stage and providing referral information for people to seek professional assistance.

Well trained volunteers and supervised by professionals, to provide mental wellbeing and emotional support

It is operated by a group of selected volunteers trained and supervised by professionals, to provide mental wellbeing and emotional support in Mandarin and Cantonese.

Every call is confidential

Every call is confidential, and you can be totally anonymous, if you’d like. You can share as much or as little as you’d like about your experience. It is a safe space to share, without having to pay a thing.