• Provide settlement related information, advice, advocacy or referral services to individuals or their families due to issues arising from their settlement experience;

• Develop positive working relationship with clients, their families and relevant stakeholders;

• Arrange and provide culturally and linguistically sensitive orientation/life skills information sessions or workshops to clients;

• Undertake promotion activities for CASS and in particular, to increase awareness of settlement services;

• Record client data and service delivery information from all recipients of services in accordance with the requirements of Department of Home Affairs;

• Other clerical duties as required.